Frequently Asked Questions

It depends on your hair type. If your hair is dry, long or prone to tangles, you will probably need to condition it after using KIND2 shampoo, just as you would after washing with any other product. 

The KIND2 Solid Conditioner Bars, The Restoring One and The Fragrance Free One, are both suitable for most hair types. They'll give your hair the hydration and nourishment it needs to make it easy to comb through after a wash.

To use our Conditioner Bars, you simply need to apply the bar directly to your wet hair and massage it through before rinsing it out. Check out our tips on How to use Shampoo and Conditioner Bars.

If used and stored correctly, your KIND2 Shampoo Bar (full size) will last for around 60 washes and your Solid Conditioner Bar will last for at least 80! Of course, this does vary a bit - if you have very long or thick hair, you'll likely get through the bars a bit faster than average.

Try to resist the temptation to use a lot, a few swipes should be enough as our bars are concentrated and made without filler ingredients. And, they are water activated - so make sure your hair is REALLY WET.

Some of our customers have reported their bars lasted even longer. To make sure you get the most out of yours, take a look at our tips on How to Store your Solid Shampoo and Conditioner Bars.

KIND2 Shampoo and Conditioner Bars are very easy to store. To make your solid haircare bar last as long as possible, keep it cool and dry between washes. Take a look at our page all about How to Store your Solid Shampoo Bar for further information.

Using one of our diatomite trays or enamel trays or sisal soap bags will help prevent your bar from getting soggy or messy between washes as well.

Absolutely! Our Shampoo Bars and Conditioner Bars contain only fully plant-based ingredients and natural clay colours, so they are a fantastic option for vegans.

Have a look at the full list of KIND2 ingredients for further details.

If you’d like to learn what else makes KIND2 products such an ethical option, our page about what makes KIND2 sustainable is the place to go. 

Yes. We are animal lovers, so none of our products are tested on animals. They are all fully vegan as well! 

We’re happy to say that we don’t use any palm oil or palm oil derivatives in our shampoo or conditioner bars. If you want to avoid palm oil - look out for not just the word palm in the ingredient list but also Polyglyceryl-4 Laurate, as it’s commonly found in cheaper bars.

Learn more about palm oil in shampoo here.

Since our bars don’t contain any water, they cannot support the growth of microorganisms. Although, to be extra safe, we’ve added a natural preservative to our formula which prevents microbes from growing in our bars if they do remain damp between washes.

We do recommend that you allow your bars to dry between uses.

Wondering why KIND2 products don’t contain water?  There are so many perks to switching to solid shampoo bars. Check out our post about the water content of bottled shampoo for more information.

No, it shouldn’t. You will not have to endure a ‘transition period’ when you switch to using KIND2 Shampoo Bars. All our formulas are gentle and pH balanced. That means it will work with the natural acidity of your hair and scalp to give you great results from the first wash.

If you have been using products with silicones or live in a very hard water area, we'd recommend you first try The Rebalancing One also available in a Discovery size.

No! This is one of our most commonly asked questions. We are pleased to say that you definitely won’t need to rinse your hair with vinegar after washing it with KIND2 shampoo.

This is because our Solid Shampoo Bars are pH balanced and soap free. They work with the natural acidity of your scalp to keep your hair soft and silky. And besides, who wants to smell like a chip? 

Yes, KIND2 Shampoo Bars and Conditioner Bars are great for dyed and bleached hair.

If you colour your hair, you should avoid harsh shampoos that can dry it out and cause it to go brittle, particularly those containing SLS (Sodium Lauryl Sulfate/ Sulphate) as that often causes colour fade. 

Our products are gentle and colour safe because they are made with mild, cleansing ingredients that won’t strip your hair of its natural oils or cause your colour to fade. 

In fact, our Solid Shampoo Bar ‘The Hydrating One’ is sulphate free and specially formulated to provide extra moisture for dry or coloured hair.

Our Solid Shampoo Bar The Sensitive One, was created to help those who suffer from dandruff, dryness or an irritated scalp. 

We made this special formula extra gentle by using: 

1. Camellia Seed Oil. This natural oil will moisturise your scalp and strengthen your hair
2. Fuller’s Earth. This ingredient is renowned for its soothing properties
3. No added fragrances! There’s nothing in these bars that will irritate or aggravate your sensitive scalp
4. No sulphates. These create lots of foam, but also can be drying or irritants

Are you prone to getting dry hair in the winter? Our KIND2 Solid Conditioner Bar will help you keep your hair nourished and manageable during the cold and windy months. 

We understand that a lot of people are sensitive or allergic to artificial fragrances and essential oils. So, we formulated a Solid Shampoo and a Conditioner Bar especially for them without any added fragrances.

The Sensitive One Shampoo Bar contains zero added fragrances or essential oils. That makes it especially gentle and perfect for easily irritated, dry, itchy or flaky scalps.

The Fragrance Free One Conditioner Bar is the same award winning magic formula as our original conditioner, The Restoring One just without the added essential oils.

If you think you've had an allergic reaction, we recommend you stop using the products immediately and seek medical advice. 

We also want to know, so please do get in touch as we take concerns
seriously. Email us at hello@kind2.me.

Yes! All KIND2 Shampoo and Conditioner Bars are free from harsh sulphates, silicones and parabens, so they adhere to the curly girl approved ingredients.

They are also packed with nourishing oils like Coconut, Shea, Argan, Hemp Seed, Chia Seed, Rosemary and Macadamia that are ideal for curly hair. Take a look through our full list of ingredients to see which other powerful plants go into our bars. 

Yes, the gentle ingredients in KIND2 Shampoo Bars and Conditioner Bars make them safe for children of 3 years and over. 

Yes. KIND2 Shampoo and Conditioner Bars are suitable for a range of hair types and genders, since we use natural essential oils for fragrance the scent is quite subtle.

If you want to learn more about why we don't use synthetic fragrances, read our blog post here.

We make our bars and our packaging in the UK, to keep our carbon footprint as low as possible.

If you want to learn more about our approach to sustainability, read our report here.

Our aim is that all our products reach you in perfect condition. If you're disappointed, we would like to know, so please make sure you contact us at hello@kind2.me

It may be that we can provide you with a different product that suits your hair better.

You can find our full returns policy here.

You can cancel your order without giving any reason at any time up to 14 days from the day on which you receive your products (provided they are unopened).

You must notify us of your cancellation by contacting us at hello@kind2.me.

Never run out of Shampoo again! You have the option to purchase our full size Shampoo and Conditioner Bars on a subscription basis by selecting the 'SUBSCRIBE & SAVE (15%)' option at checkout. Your chosen products will be sent to you automatically based on the frequency you have selected.

You will save 15% compared to the full price of the product.

Please note you cannot use other discounts or offers in conjunction with the subscription.

Yes, via your account you can change the frequency, the date or skip a delivery - if you need your bars sooner or later.

You can also change the products in your subscription or add a one-off product.

We'll send you an email reminder a few days before your subscription order is due.

Of course, you can also cancel - although we would be sad to see you go.

If you have any issues making changes or accessing your account, email us at hello@kind2.me.

You'll receive an email to activate your account which will enable you to to manage subscriptions.

You can also access it through our login page.