FAQs

KIND2 shampoo and conditioner bars

What makes KIND2 shampoo bars different?

KIND2 shampoo and conditioner bars stand out because they are truly sustainable as well as effective.

We’ve taken extra care to create products that are: 

  • Made from plant-based ingredients and fully vegan
  • Free from synthetic colours and fragrances
  • 100% plastic free
  • Concentrated, which makes them longer lasting and more cost effective
  • pH balanced, which means they work in hard water with no transition period
  • Packed full of nourishing oils that won’t strip or dry out your hair

Will I need to give my hair a vinegar rinse after washing it with KIND2 shampoo?

No! This is one of our most commonly asked questions. We are pleased to say that you definitely won’t need to rinse your hair with vinegar after washing it with KIND2 shampoo.

This is because our solid shampoo bars are pH balanced and soap free. They work with the natural acidity of your scalp to keep your hair soft and silky. And besides, who wants to smell like a chip? 

Will it take a while for my hair to adjust to using KIND2 products?

No, it shouldn’t. You will not have to endure a ‘transition period’ when you switch to using KIND2 shampoo. Our formula is gentle and pH balanced. That means it will work with the natural acidity of your hair and scalp to give you great results from the first wash.

Can KIND2 shampoo bars be used on coloured hair?

Yes, KIND2 shampoo bars and conditioner bars are great for dyed hair.

If you colour your hair, you should avoid harsh shampoos that can dry it out and cause it to go brittle. 

Our products are gentle because they are 100% sulphate free. They’re made with mild, cleansing ingredients that won’t strip your hair of its natural oils or cause your colour to fade.

In fact, our solid shampoo bar ‘The Hydrating One’ is specially formulated to provide extra moisture for coloured hair.

If I have dandruff or a dry scalp can I still use KIND2 shampoo bars?

Our solid shampoo bar, The Sensitive One, was created to help those who suffer from dandruff, dryness or an irritated scalp. 

KIND2 made this special formula extra gentle by using: 

  1. Camellia seed oil. This natural substance will moisturise your scalp and strengthen your hair
  2. Fuller’s earth. This ingredient is renowned for its soothing properties
  3. No added fragrances! There’s nothing in these bars that will irritate or aggravate your sensitive scalp

Are you prone to getting dry hair in the winter? Our KIND2 solid conditioner bar will help you keep your hair nourished and manageable during the cold and windy months. 

I’m allergic to fragrances and essential oils. Can I still use KIND2 shampoo bars?

We understand that a lot of people are sensitive or allergic to fragrances and essential oils. So, we designed a solid shampoo bar especially for them.

The Sensitive One contains zero added fragrances and essential oils. That makes it especially gentle and perfect for easily irritated, dry, itchy or flaky scalps.

Are KIND2 shampoo bars and conditioner bars curly girl method approved?

Yes! All KIND2 shampoo bars are free from sulphates, silicones and parabens, so they adhere to the curly girl approved ingredients.

They are also packed with nourishing oils like coconut, shea, argan and macadamia that are ideal for curly hair. Take a look through our full list of ingredients to see which other powerful plants go into our bars. 

Will I need to use a conditioner after washing my hair with KIND2 solid shampoo?

It depends on your hair type. If your hair is dry, long or prone to tangles, you will probably need to condition it after using KIND2 shampoo, just as you would after washing with any other product. 

The KIND2 solid conditioner bar, The Restoring One, is suitable for most hair types. It will give your hair the hydration and nourishment it needs to make it easy to comb through after a wash.

To use our conditioner bar, you simply need to apply it directly to your wet hair and massage it through before rinsing it out. Check out our tips on how to use our bars.

How long do KIND2 shampoo and conditioner bars last?

If used and stored correctly, your KIND2 shampoo bar will last for around 60 washes and your solid conditioner will last for at least 80!

Some of our customers have reported that their bars lasted even longer. To make sure you get the most out of yours, take a look at our page on how to store your solid shampoo and conditioner bars.

Are all KIND2 products vegan?

Absolutely! Our shampoo bars and conditioner bars contain only fully plant-based ingredients and natural clay colours, so they are a fantastic option for vegans.

Have a look at the full list of KIND2 ingredients for further details.

If you’d like to learn what else makes KIND2 products such an ethical option, our page about what makes KIND2 sustainable is the place to go. 

Is KIND2 shampoo and conditioner cruelty free?

Yes. We are animal lovers, so none of our products are tested on animals. They are all fully vegan as well! 

Do KIND2 shampoo and conditioner bars contain preservatives?

Since our bars don’t contain any water, they cannot support the growth of microorganisms. Although, to be extra safe, we’ve added a natural preservative to our formula which prevents microbes from growing in our bars if they do remain damp between washes.

Wondering why KIND2 products don’t contain water?  There are so many perks to switching to solid shampoo bars. Check out our post about the water content of bottled shampoo for more information.

Are KIND2 bars safe for children?

Yes, the gentle ingredients in KIND2 shampoo bars and conditioner bars makes them safe for children of 5 years and over. 

Are KIND2 products gender neutral?

Yes. KIND2 shampoo is suitable for a range of hair types.

The Hydrating One and The Restoring One are both lightly scented with essential oils, but the fragrance is very subtle. So, your hair will smell clean but certainly not over-perfumed!

The Sensitive One has no added fragrance and can also be used as a beard wash.

Are KIND2 shampoo bars and conditioner bars delivered in plastic free packaging?

Yes. Our packaging is 100% plastic free, just like our solid shampoo bars. Protecting the environment is extremely important to us.

In fact, seeing plastic waste on beaches was the inspiration behind the KIND2 brand.

For more details about our eco policies, take a look at our blog post on what makes KIND2 so sustainable.

How do I store my KIND2 shampoo and conditioner bars?

KIND2 shampoos and conditioners are very easy to store. To make your bar last as long as possible, keep it cool and dry between washes. Take a look at our page all about how to store your solid shampoo bar for further information.

Using one of our ceramic trays or enamel trays will help prevent your bar from getting messy between washes as well.

Does KIND2 ship internationally?

We ship to KIND2 customers anywhere in the world, please select your country during checkout.

For more information, refer to our Shipping Policy.

How much will it cost to ship my KIND2 order?

We use Royal Mail untracked to ship our orders, in the UK Standard first class or second class, in Europe Standard and the rest of the world International Standard. Delivery charges will be added at checkout. We offer free shipping for:

ROYAL MAIL UK 1st Class - £3.58

ROYAL MAIL UK 2nd Class - £2.95

ROYAL MAIL Europe and International Standard – varies by weight

How long will it take for my KIND2 products to arrive?

ROYAL MAIL UK 1st Class - Next day delivery.

ROYAL MAIL UK 2nd Class - Delivery within 3 working days. 

ROYAL MAIL Europe Standard - Delivery within 3 – 5 working days.

ROYAL MAIL International Standard - Delivery within 6 – 7 working days (although it can be a bit longer). 

I’m not happy with my KIND2 product. What are my options?

Our aim is that all our products reach you in perfect condition. If you're disappointed, we would like to know, so please make sure you contact us. If you are an individual and are not buying goods on behalf of a business, you can cancel your order without giving any reason at any time up to 14 days from the day on which you receive your products (provided they are unopened). You must notify us of your cancellation by contacting us at hello@kind2.me

You can find our full returns policy here.