Welcome to the KIND2 website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions (“Terms”) of use, which together with our Privacy Policy govern KIND2’s relationship with you in relation to this website. If you disagree with any part of these Terms, please do not use our website.
This website is operated by Kind Marketplace Limited (“KIND2”). Throughout the site, the terms “we”, “us” and “our” refer to KIND2. Our registered office is 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB United Kingdom. Company registration number 15719189.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms, you represent that you are at least 18 years old and you have given us your consent to allow any of your minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the website, violate any laws in your jurisdiction (including but not limited to copyright laws).
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
All brand names, product and service names and titles used in this website are trademarks, trade names or service marks of KIND2 or their third-party suppliers. No permission is given by KIND2 for their use by any other person other than KIND2 or authorised suppliers and partners. All designs, texts, graphics, photographs and their selection and arrangement on this website are the copyright of KIND2 or its suppliers. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, or any contact on the website through which the service is provided, without express written permission by us.
We reserve the right to refuse service to anyone for any reason at any time. A breach or violation of any of the Terms will result in an immediate termination of your services.
Your submission of personal information through the store is governed by our Privacy Policy.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, completeness, timeliness, performance, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
PRODUCTS
All orders are subject to availability and we strive to keep an up to date stock holding in our e-store. In the unlikely instance that an order has been placed for an order that is no longer available or may be delayed, we will inform you as soon as possible.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We will not be held responsible for any damages resulting from the use of any product. It is your sole responsibility to read all product instructions carefully, to use the product strictly for the purpose it was designed for. We will not be held responsible for any damages that occur due to an allergic reaction, or as a result of any other unforeseen circumstance. We will not be held responsible for any health or safety concerns once you have received the item(s). If any harm is incurred from the items purchased by you, we share no responsibility. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
ORDERS, PRICING, SHIPPING, TAXES AND MODIFICATIONS
The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out below.
To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these Terms; you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order. You will have the opportunity to identify and correct input errors prior to making your order.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Our prices are quoted on our website in sterling pounds (£GBP) and are stated inclusive of VAT for the UK. For all other countries, the website should default to your local currency and if not, you may select in the footer of our website. We ship to KIND2 customers in the UK and the rest of the world – except the EU and Singapore (due to Hemp Seed Oil in our products). Unfortunately, from 1st July 2021 we stopped sending direct orders from our website to the EU.
We can however ship orders to the EU via Not on the High Street https://www.notonthehighstreet.com/kind2 as this enables us to comply with EU VAT Please select your country during checkout. This will show the applicable price based on your country.
In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.
By placing an order from KIND2, you are agreeing to pay any and all charges associated with that order and purchase. The total amount of the order including VAT (if applicable) and any delivery charges is clearly shown at checkout on the order confirmation page. For products supplied to customers in the UK, the VAT rate of 20% is applied and no additional taxes will be charged.
If your delivery address is outside the UK, the price does not include UK taxes. Import duties and taxes (including VAT), may be levied in your country. Any such additional charges are your responsibility. Customs policies and practices do vary widely, and we recommend that you contact your local customs office for information. For goods delivered to you at an address outside the UK, you are deemed to be the importer and reminded to comply with all the laws and regulations of that country.
All items must be paid for in full at the time of order, to complete the purchase process. When complete, you will receive an email to confirm the order has been accepted. Our policies and procedures relating to the delivery of products are set out in our Shipping Policy.
We may from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
ACCOUNT INFORMATION AND CANCELLATIONS
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
By submitting your personal information on our website, whether to subscribe to a newsletter, complete a transaction, verify your credit card, place an order, arrange for a delivery or return, or a purchase, you consent to the use of that information as set out in our Privacy Policy. You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information anytime, by contacting us at hello@kind2.me or by post to KIND2 MailOut - 27A DEANE HOUSE Greenwood Place NW5 1LB
We hope that you are completely satisfied with your purchase. If you're disappointed, we would like to know, so please make sure you contact us. For more detail, please review our Returns Policy.
These Terms do not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
THIRD-PARTY LINKS AND TOOLS
From time to time, this website may also include links to other websites that we are not affiliated with. These links are provided for your convenience to provide further information. They do not signify that we are responsible for examining or evaluating their content or accuracy, nor that we endorse the website(s). We have no liability or responsibility for the content of the linked website(s), products or services.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.
PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet; or (j) to transmit any worms or viruses or any code of a destructive nature.
We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant the completeness or accuracy of the information published on our website; that the material on the website is up to date or that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Nothing in these Terms will: limit or exclude any liability for death or personal injury resulting from negligence; limit or exclude any liability for fraud or fraudulent misrepresentation; limit any liabilities in any way that is not permitted under applicable law; exclude any liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this section and elsewhere in these Terms are subject to the above paragraph in this section and govern all liabilities arising under these Terms or relating to the subject matter of these Terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill. We will not be liable to you in respect of any loss or corruption of any data, database or software. We will not be liable to you in respect of any special, indirect or consequential loss or damage.
You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these Terms (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
INDEMNIFICATION
You agree to indemnify, defend and hold harmless KIND2 and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy and Returns Policy constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website.
GOVERNING LAW
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with English law. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England.
CHANGES TO TERMS
You can review the most current version of the Terms at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. Any new features or tools which are added to the current store shall also be subject to the Terms. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms should be sent to us at hello@kind2.me
Last updated on 17th July 2024.
Mobile Terms of Service
The KIND2 mobile message service (the "Service") is operated by KIND2 Limited (“KIND2”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to KIND2’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of KIND2 through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with KIND2. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to KIND2 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other KIND2 mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, email hello@kind2.me
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.
Last updated on 1st Feb 2026.
