Privacy policy
KIND2 is committed to keeping your data safe and respecting your privacy. This Privacy Policy is about how we collect, store, and use the personal information that you provide to us when you visit or make a purchase from https://kind2.me/
KIND2 Limited is the company responsible for your personal data (the “data controller”).
KIND2 Limited is registered with the ICO under the Data Protection Register, our registration number is: ZA644457. Our data protection officer is Sue Campbell and she can be contacted on hello@kind2.me
WHAT WE DO WITH YOUR INFORMATION
When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, we collect information about what websites or search terms referred you to the website and about how you interact with the website, all known as “Device Information”.
Device Information is collected using the following technologies:
· “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
· “Log files” track actions occurring on the website, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps
· “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Contact and Order Information.
We receive, collect and store any information you enter on our website or provide us in any other way. KIND2 uses this information for products and services provision, authentication and identification, billing, research and customer contact. When we are live to receive orders, we will use the Order Information that we collect to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Contact and Order Information to:
· Communicate with you;
· Screen our orders for potential risk or fraud;
· When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
· Ship your order via Third-Party shipment services such as Royal Mail;
· Maintain accurate internal financial accounting systems; and
· Internally analyse our product, service and sales performance
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our website.
KIND2 does not rent, sell or share personal information about you with other companies except to provide products or services you’ve requested or when we have your permission.
STORING, SHARING, USING AND DISCLOSING YOUR PERSONAL INFORMATION
The KIND2 website and online store is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases and general Shopify applications. They store your data on secure servers behind a firewall. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/leg/privacy.
All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We also use Google Analytics to help us understand how our customers use the website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
We use Klaviyo to send some emails, SMS/texts and other marketing communications to you. You can read more about how Klaviyo uses your Personal Information here: https://www.klaviyo.com/legal/privacy-notice
We use Seal Subscriptions for the management and processing of our Subscription orders. You can read more about how Seal Subscriptions uses your Personal Information here: https://www.sealsubscriptions.com/legal/privacy-policy
We may share your Personal Information to comply with applicable laws and regulations.
KIND2 will only disclose your personal information if we are required to do so, by law (to investigate, prevent or take actions regarding illegal activities, suspected fraud or otherwise).
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
THIRD-PARTY SERVICES
The third-party providers used by KIND2 will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
LINKS
When you click on links on our website, they may direct you away from our website. KIND2 are not responsible for the privacy practices of other websites and encourage you to read their individual privacy statements.
Once you leave the KIND2 website or are redirected to a third-party website or application, you are no longer governed by our Privacy Policy.
SECURITY
The security of your personal information is very important to us. We take reasonable precautions to protect it and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security, please email us at hello@kind2.me
COOKIES
We collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our website in future (if you allow).
Regulation permits us to keep cookies on your computer if they are essential for the functioning of our website. We will ask for your consent for all other types of cookies.
Please be aware Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
DO NOT TRACK
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a UK or European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a UK or European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
If you have any questions or if you wish to exercise your legal rights, please contact us:
Email: hello@kind2.me
Post: 70 Colebrooke Row, LONDON N1 8AA. UK
If KIND2 is acquired or merged with another company, your information may be transferred to the new owners. If this happens, we will notify you in advance by email.
CONSENT
When you provide KIND2 with Personal Information for the purposes of contact or to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
UPDATING YOUR INFORMATION
Please let us know if the personal information that we hold about you needs to be corrected or updated.
DATA RETENTION
When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For all other non-order information we hold (for example, where you have created an account but never ordered, or you have given us your e-mail address to receive our newsletter) we will retain this data for as long as is required to achieve the purposes outlined in this policy.
CHILDREN
This website is not intended for children and we do not knowingly collect data relating to children. If you are under 13, please do not send any information to us. If you are under 18 but over 13, please make sure you ask your parents or guardians for permission before sending any information to us.
Last updated on 17th July 2024.
We reserve the right to modify this privacy policy. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.