Shipping policy

Because we care about the planet, all our product and delivery packaging is 100% plastic free (even the tape) and planet friendly, being compostable or recyclable.

Our product boxes are printed in the UK by a Carbon Balanced Publication Printer, allowing us to support the World Land Trust. The paper board we used is recyclable, compostable and biodegradable, conforming to EN13432 and PEFC Certified.

We source our shipping boxes from a carbon neutral certified UK supplier.  They’re unprinted to encourage reuse and easy recycling, plus we use unbleached paper fill.

 

KIND2 Shampoo Bar in shipping box

 

Our website orders are packed and posted by the wonderful team at Mailout - a Social Enterprise in North London who provide training and employment for people with autism and learning disabilities to gain social and warehouse skills.

You can read more about our environmental and community impact in our Sustainability Report here.

Sending to the EU/ Singapore

We ship to KIND2 customers in the UK and the rest of the world – except the EU and Singapore (due to Hemp Seed Oil in our products). Unfortunately, from 1st July 2021 we stopped sending direct orders from our website to the EU. We can however ship orders to the EU via Not on the High Street https://www.notonthehighstreet.com/kind2 as this enables us to comply with EU VAT rules.

Please select your country during checkout, this will show the applicable price based on your country. Shipping will be added based on location and weight.

DELIVERY PRICING

We use Royal Mail to ship our orders because it has the lowest reported carbon emissions per parcel of any major UK delivery company.

In the UK Standard Untracked 1st Class or 2nd Class and to the rest of the world, International Tracked. Delivery charges will be added at checkout. We offer FREE SHIPPING for:

ROYAL MAIL UK Large Letter 2nd Class - £1.38 to £1.98
For Discovery Bars only. Delivery within 3 working days. 

ROYAL MAIL UK 1st Class - £3.95
Next day delivery. Available on any order value including Highlands, Northern Ireland and Channel Islands. Up to 2kg.

ROYAL MAIL UK 2nd Class - £3.00
Delivery within 3 working days. Available on any order value including Highlands, Northern Ireland and Channel Islands. Up to 2kg.

ROYAL MAIL UK 24H Tracked - £3.95

ROYAL MAIL UK 48H Tracked - £4.79

ROYAL MAIL Europe - as of 1st July 2021 we do not shipping orders directly from our website to the EU. EU customers can order via https://www.notonthehighstreet.com/kind2

ROYAL MAIL International Tracked - varies by weight
Delivery within 7 - 14 working days.

If your delivery address is in the UK, no additional taxes will be charged.

If your delivery address is outside the UK, the price does not include UK taxes. Import duties and taxes (including VAT), may be levied in your country. Any such additional charges are your responsibility. Customs policies and practices do vary widely, and we recommend that you contact your local customs office for information. For goods delivered to you at an address outside the UK, you are deemed to be the importer and reminded to comply with all the laws and regulations of that country.

Orders are processed and dispatched within 1 – 2 working days. All orders are subject to availability and we strive to keep an up to date stock holding in our website. In the unlikely instance that an order has been placed for a product that is no longer available or may be delayed, we will inform you as soon as possible.

We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process. We will not perform any verification or validation of the address details that you specify, and accordingly accept no liability for any items delivered incorrectly (or not at all) due to an error made on your part in specifying the delivery address. We cannot accept any liability for delays to your delivery caused by unforeseen circumstances on the part of our third-party delivery suppliers, or any other matters that are beyond our direct control.

For any queries about the delivery status of your order, delays or returns please contact us at hello@kind2.me

This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website kind2.me This policy is a legally binding document, forms part of the contract of sale and is made under our Terms and Conditions.

Last revised: 31st October 2023.